Refund policy

1. Our 30-day money-back guarantee

Rhys Morgan trading as VehicleFaults offers a 30-day money-back guarantee on subscription purchases. If the product isn't right for your dealership, you can request a full refund within 30 days of your order date · no explanation needed.

This applies to your first payment on a plan. Renewal payments can also be refunded within the same window from the date of that renewal charge, at our discretion and in line with the process below.

2. Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

That means refunds are issued by Paddle back to your original payment method. Timing depends on your bank or card issuer, and typically takes 3–10 business days to appear once approved.

3. How to request a refund

• Visit paddle.net, enter the email address you used at checkout, and request a refund on the relevant order · this is the fastest route.
• Or email us at team@vehiclefaults.com with your order or invoice number and we'll arrange it with Paddle for you.
• You can also reply to the receipt email Paddle sent you after your purchase.

4. Free trial and cancellation

The free trial takes a card but is not charged during the trial. Cancel before it ends in Settings or the billing portal and no payment is taken, so no refund is needed.

Cancelling a paid plan stops future charges and keeps your access until the end of the period you've already paid for. Cancelling on its own does not issue a refund · request one using the steps above if you want your last payment back.

5. Statutory rights

Nothing in this policy affects your statutory rights, including any consumer right to cancel a distance contract. UK and EU consumers can also refer to Paddle's own refund terms at https://www.paddle.com/legal/refund-policy.

6. Questions

If anything is unclear, or a refund hasn't arrived when you expected it, email team@vehiclefaults.com and we'll chase it with Paddle on your behalf.